SMS Terms and Conditions
By opting in to receive SMS messages from Self Care Counseling, Inc. (“Self Care Counseling,” “we,” “our,” or “us”), you agree to these SMS Terms and Conditions.
SMS Consent and Privacy
Phone numbers and SMS opt-in information obtained through the SMS consent process will not be shared with third parties or affiliate companies for marketing or promotional purposes. We do not sell SMS consent information.
Types of SMS Communications
If you consent to receive text messages from Self Care Counseling, you may receive conversational SMS messages from authorized members of our staff.
These messages are nonautomated, one-to-one communications intended to support a two-way conversation. Messages may relate to:
Responding to questions about our services or office locations
Appointment scheduling, rescheduling, cancellations, or confirmations
Arrival and check-in communication
Questions or requests concerning forms and paperwork
Communication with your treatment team
Responses to billing, insurance, or office questions
Other non-emergency customer care or care-coordination matters you request
We do not use this conversational SMS program to send unsolicited marketing, promotional, automated, or bulk messages.
Example:
“Hello Jordan, this is Alex from Self Care Counseling. I can help you reschedule your appointment. Would Tuesday at 3:00 p.m. or Thursday at 11:00 a.m. work better? Reply STOP to opt out of SMS messaging.”
SMS should not be used for emergencies. If you are in immediate danger, call 911. For crisis support, call or text 988.
Message Frequency
Message frequency may vary depending on your interactions with our staff. During an active conversation, you may receive up to 10 SMS messages per week. You may receive fewer or no messages when you are not actively communicating with us.
Message and Data Rates
Standard message and data rates may apply depending on your wireless carrier and mobile plan. Carrier fees may vary for messages sent or received domestically or internationally.
How to Opt In
You may opt in to receive conversational SMS messages from Self Care Counseling by:
Completing an electronic/paper consent form
The SMS consent checkbox is optional and is not selected by default. Providing a telephone number without selecting the SMS consent option does not automatically enroll you in SMS messaging.
Consent to SMS communication is voluntary and is not a condition of receiving treatment or other services.
How to Opt Out
You may opt out at any time by replying STOP to any SMS message from Self Care Counseling. You may also call us at (513) 334-7272 and ask to be removed from SMS communication.
After opting out, you will receive a confirmation message and will not receive additional SMS messages unless you opt in again or reply START.
Help
For assistance, reply HELP to any SMS message from Self Care Counseling.
You may also:
Call (513) 334-7272
If you do not wish to receive SMS messages, leave the SMS consent checkbox unchecked.
Standard Messaging Disclosures
Message and data rates may apply.
Message frequency may vary.
Reply STOP at any time to opt out.
Reply HELP for assistance.
Privacy Policy: https://myselfcarecounseling.com/informed-consent-and-privacy-policy/
SMS Terms and Conditions: https://myselfcarecounseling.com/sms-terms-and-conditions/